Terms and Conditions

Welcome to Soul Mate - the matchmaking platform. We provide our services through hybrid mobile apps and official web portal www.mysoulmate.online. This agreement is made to bind the legal terms of site use and site membership. This Agreement may be modified by Soulmate from time to time. The membership and rights of admissions are reserved. Soul mate is an advertising platform providing targeted advertising services for matchmaking alliances and replaces the traditional newspaper classified. For individual member’s personal use, the service helps in advertising as well as promoting the user profiles so that the relevant matches can be identified.

The services provided by MySoulMate are considered as prominent services for matchmaking where one seeks to find a life partner or a dating partner. This website can be freely accessed by anyone worldwide. However, Premium, as well as Standard memberships, are also provided by MySoulMate where profile on different soulmate properties like Search results, Soulmate chat or call can be promoted.
  1. Acceptance of Terms of Use Agreement.
    To use the Soulmate Service you must register as a member on the Website/ community sites/ mobile applications ("Site"). The agreement is made in the form of an electronic contract that establishes the terms which bind legally and one must accept the Site use and become its member. ). If you wish to become a Member and promote/ advertise your profile to other Members and make use of the Soulmate service ("Service"), read these Terms of Use and follow the instructions in the Registration process. You agree to submit your personal identifiable information by using the Service which can be used for collecting, processing, displaying and use the service for providing the Service.

    To withdraw this consent, you must discontinue using our Service and delete your account.
  2. User Uploaded Content.
    Soulmate has no tolerance for potentially objectionable content, such as nudity, pornography, and profanity or abusive users. For this purpose Soulmate has implemented content filter on text in all posts by users and users are blocked from portal and apps if its content does not pass the filter. Also all users of Soulmate can flag objectionable content through help ticket that they need to submit at https://www.mysoulmate.online/help and admin will take action on it in maximum 24 hours if the objection is found to be genuine. You can also block abusive users from your profile if you do not want that user to see your profile.
  3. Eligibility.
    • The Soulmate site is only to facilitate personal advertisement for finding a true soulmate or partner. Soulmate is not responsible for any personal information shared by you intentionally or unintentionally.
    • By using this Site, you represent and warrant that you have the right, consent, authority, and legal capacity to post the personal information of the member for whom soulmate is being searched.
    • You further confirm that you, intent to seek a bride, groom or mate and you agree to abide by all of the terms and conditions of this Agreement. If at anytime mysoulmate.online is of the opinion (in its sole discretion) or has any reason to believe that you are not eligible to become a member or that you have made any misrepresentation, Soulmate reserves the right to forthwith terminate your membership and / or your right to use the Service without any refund to you of any of your unutilized subscription fee.
  4. Account Security.
    You are responsible for maintaining the confidentiality of the login credentials you designate during the registration process, and you are solely responsible for all activities that occur under your account. You agree to immediately notify us of any disclosure or unauthorized use of your account or any other breach of security, and ensure that you log out from your account at the end of each session.
  5. Term and Termination.
    This agreement is considered to be valid and effective as long as your site is being used. You may terminate your membership at any time, for any reason by writing to Soulmate. Moreover, in case if you terminate yourself from any of the membership you’ve applied with MySoulMate, then you will not get any refund to that membership. Soulmate may terminate your access to the Site and/or your membership for any reason including but not limited to breach of the terms of use, using the service for commercial reasons. e. If Soulmate terminates your membership for breach of terms of this Agreement, you will not be entitled to any refund of any Subscription fees, if any, paid by you. Paid Membership terms need to be as per the type of membership availed by the person.
  6. Non-Commercial Use by Members.
    MySoulMate site can be used by individual members of all ages for promoting as well as advertising their profiles to generate accepts from the relevant matches. This includes providing links to other web sites, whether deemed competitive to Soulmate or otherwise. Organizations, companies, and/or businesses cannot become Members of Soulmate and should not use the Soulmate Service or Site for any purpose. Unauthorized or illegal use of the site will be investigated and proper legal actions will also be undertaken without injunctive redress civil redress.
  7. Other Terms of Use for Members.
    1. For reviewing the activity as well as the status of the user accounts ad for blocking the access to the members based on such review, all the rights of the MySoulMate are reserved in its sole discretion.
    2. Moreover, all the rights are reserved by MySoulMate in its discretion for suspending or restricting the free access of the members to its website based on the member's activity review, or status.
    3. You hereby confirm that as on date of this registration, you do not have any objection to receive emails, SMS/WhatsApp messages, and calls from Soulmate and members of Soulmate as long as you are a registered member of Soulmate, including SMS permission for authenticating mobile transactions via OTP, sent by the Payment Gateway.
    4. If you have set any preferences, then this consent might supersede those preferences. For example, any registration made by you with the DND registration (Do Not Disturb) or NCPR (National Customer Preference Register). Along with this, such consent might also extend to messages, calls, or emails. However, such consent is not supposed to be restricted to verification of the phone number, matchmaking enquiries, provision related to the matchmaking ad service. Any person with multiple accounts is prohibited on our site.
    5. Soulmate reserves the right to deactivate all multiple profiles without any refund of subscription fees.
    6. You are required to make sure that any information or personal details provided by you are true while registering.
    7. You will not transmit any chain letters or junk email to other Soulmate Members. Although Soulmate cannot monitor the conduct of its Members off the Soulmate Site, it is also a violation of these rules to use any information obtained from other members.
    8. Soulmate reserves the right to take appropriate steps to protect Soulmate and/or its Members from any abuse/misuse as it deems appropriate in its sole discretion. You cannot use any automated processes, including IRC Bots, EXE's, CGI or any other programs/scripts to view content on or communicate /contact/respond/ interact with Soulmate and/or its members. Soulmate Members are expected to exercise simple precautions for their privacy and safety.
    9. Under the security tips “Be Safe Online”, all the guidelines related to such precautions are enlisted. Moreover, you agree to adhere as well as abide by such tips by becoming a member.
    10. Soulmate Members who subscribe to the Soulmate Select Service hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them. Proprietary Rights in the Content on Soulmate owns and retains all proprietary rights in the Soulmate Site and the Soulmate Service. The Site contains the copyrighted material, trademarks, and other proprietary information of Soulmate, and its licensors.
  8. Proprietary Rights in the Content on Soulmate
    Apart from the information which is associated with the public domain like a profile of a member or permissions associated with the user, you are not allowed to copy, publish, modify, display, or perform any other task on such type of proprietary information. Any such act or an attempted act on your part shall constitute a violation of this Agreement and your membership is liable to be terminated forthwith by Soulmate without refund of any of your unused Subscription fees. Soulmate reserves the right to take legal action (civil and/or criminal) wherever applicable for any violations.
  9. Content Posted on the Site.
    1. You agree that SoulMate has the authentication of deleting any content, profile, listing, or photos that violate the rights or threaten the soulmate member.
    2. With respect to the content which you submit or allow to accessible publicly on the site, you also grant the Soulmate, a license to store, use, prepare, modify such content on the site.
    3. This means that you (and not Soulmate) are solely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Service. Soulmate does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. We at Soulmate, under any circumstance will not be liable in any way for any type of information or content, including, but not restricted to any omissions, or errors in any content posted by the users. Soulmate reserves the right to verify the authenticity of Content posted on the Site. In exercising this right, Soulmate may ask you to provide any documentary or another form of evidence supporting the Content you post on the Site. If you fail to produce such evidence to the satisfaction of Soulmate, Soulmate may, in its sole discretion, terminate your Membership without a refund.
    4. The following is an indicative list of the kind of Content that is illegal or prohibited on the Site. Soulmate will investigate and take appropriate legal action in its sole discretion against anyone who violates this Agreement, including without limitation, removing the offending communication/Content from the Service and terminating the Membership of such violators without a refund.
    5. An inductive list is presented below which provides information about the content which is prohibited on the site and the content which is legal or illegal. Proper legal actions would be undertaken and investigation will be carried out further in its sole discretion against the person who is responsible for the violation of this Agreement.
    6. Illegal and prohibitive Content includes Content which:
      • The content which promotes physical harm, racism, etc or offensive to the community any other way.
      • Advocates harassment of another person which includes the transfer of chain letters or junk email.
      • Transmission of information which you already knew is not so true and might promote illegal activities.
      • Promoting an unauthorized or illegal copy of copyright work of another person like offering pirated links or pirated computer programs to another person.
      • Display sexually prohibited material or provides information regarding the activities like buying illegal weapons that also violates the privacy of another person.
      • You must use the Soulmate Service in a manner consistent with any applicable local, state, and federal laws, rules, and regulations;
      • You are not allowed to include information about any other member’s profile.
  10. Copyright Policy.
    You are not allowed to distribute reproduce, or post any copyright information without getting prior consent in written form from the owner associated with such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Soulmate service in a way that constitutes copyright infringement, please provide us with the following information:
    • A physical or electronic signature of the person who is authorized to act on the owner’s behalf.
    • A description regarding the information which is considered to be infringed is present on the site.
    • a description of where the material that you claim is infringing is located on the Site;
    • Your email address, contact number, and your address.
    • You need to provide a written statement that should clear that you are not in favor of any disputed use of any information by the copyright owner.
  11. Your Interaction with other Members & Member Disputes.
    You are solely responsible for your advertisement/communications with other Soulmate Members. Soulmate reserves the right but has no obligation, to monitor disputes between you and other Members. Soulmate also reserves the right to take appropriate action against errant members. However, Soulmate is not obliged to share such action with other members, including complainants. Soulmate expressly disclaims any responsibility or liability for any transactions or interactions between the members inter-se.
  12. Contributions towards Soulmate Cares
    Soulmate, a Social Initiative by Lamaid Ltd. is only facilitating the transactions on www.mysoulmate.online and its hybrid mobile applications (SoulMate) for collecting the contribution towards Soulmate. Soulmate shall not be responsible for the end use of the amounts being contributed. For any reason, if the Soulmate agrees to refund the amount paid for the subscription, in such an event the amount contributed to Soulmate shall not be liable for a refund.
  13. Privacy.
    Use of the Soulmate Site and/or the Soulmate Service is governed by our Privacy Policy and you are required to follow guidelines to protect your privacy.
  14. Disclaimers.
    • Soulmate is not responsible for any incorrect or inaccurate Content/listing posted on the Site or in connection with the Soulmate Service, whether caused by Users, Members or by any of the equipment or programming associated with or utilized in the Service, nor for the conduct of any User and/or Member of the Soulmate Service whether online or offline.
    • Soulmate is not responsible for any interruption, omission, deletion, error, delay in transmission or operation of a member or user communication.
    • Moreover, Soulmate is also not responsible for any technical or any other malfunction of any telephonic lines or network, computer equipment, servers, computer on-line-systems, etc.
    • Under no circumstances will Soulmate be responsible for any loss or damage resulting from anyone's use of the Site or the Service and/or any Content posted on the Soulmate Site or transmitted to Soulmate Members. You should not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money, to other Members. The exchange of matchmaking profile(s) through or by "Soulmate" is not a matrimonial offer and/or recommendation from/by Soulmate
    • Moreover, Soulmate would not be responsible for any damage or loss to any person arising out of any relations established under the use of Soulmate service. The Site and the Service are provided "AS-IS" and Soulmate expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Soulmate cannot guarantee and does not promise any specific results from use of the Site and/or the Soulmate Service. You understand that mysoulmate.online makes no guarantees, either express or implied, regarding compatibility with individuals you meet through the Service.
    • Soulmate expressly disclaims any liability or responsibility whatsoever and howsoever arising as a result of any Content/listing posted on the Site / made available to Soulmate by any members or any third party. Soulmate does not assume any responsibility or liability for any illegal Content posted on the Site by any Member, or any third party.
    • All the liability either criminal or civil which arise out of any content being posed on the site will be of that user, third party or member by whom such content has been posted and all its rights are reserved by Soulmate by which the right to claim from such third party, user, or member that it might suffer as a result of such type of content posted on the site.
    • Soulmate does not claim ownership of Content you submit or make available for inclusion on the Service.
  15. Limitation on Liability.
    In no event will Soulmate be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits arising from your use of the Site or the Soulmate Service, even if Soulmate has been advised of the possibility of such damages.
  16. Jurisdiction.
    In case there is any dispute regarding the involvement of the service or site, by using the site, you agree unconditionally that all such differences of disputes will be governed by the laws of the United Kingdom only.
  17. Indemnity.
    You completely agree to assure and hold Soulmate as well as its subsidiaries/agents/officers etc. indemnified for any claim, loss, liability, including the reasonable fee related to the attorney made by the third party because of use of the services in violation with this Agreement.
  18. Other. By becoming a Member of the Soulmate service, you agree to receive certain specific emails from Soulmate and/or its group sites. You can also unsubscribe to the services of this site at any time for any reason. This Agreement, accepted upon use of the Site and further affirmed by becoming a Member of the Soulmate service, contains the entire agreement between you and Soulmate regarding the use of the Site and/or the Service.
    For any queries or any questions, please kindly contact the admin of SoulMate regarding this service agreement.